Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Seek information on appropriate protocol
  2. Integrate appropriate protocol procedures into work activities
  3. Update knowledge of protocol

Evidence Required

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit

the importance and role of protocol in different events and situations

key sources of information on protocol

main types of civic functions held in Australia

the Australian Honours system including order of precedence ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of indigenous Australians and other cultural groups in events

correct use of national and State symbols including flags anthems and military salutes

forms of address for different VIPs and dignitaries both for written correspondence and in oral communication

protocol procedures for different types of function including

invitations to VIPs

arrival procedures including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles

Linkages to Other Units

This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries As such combined training and assessment with other units may be appropriate

Critical Aspects of Assessment

Evidence of the following is critical

knowledge of where to source accurate information on protocol for specific situations

knowledge of protocols as specified under Essential Knowledge and Skills

Context of Assessment and Resource Implications

Assessment must ensure

project or work activities that allow the candidate to apply protocol knowledge to specific event management tourism or hospitality situations

Assessment Methods

Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated Methods must include assessment of knowledge as well as assessment of practical skills

The following examples are appropriate for this unit

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Key Competencies

Key Competencies are an integral part of all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform Level Administer and Manage Level Design and Evaluate

Key Competencies

Collecting Organising and Analysing Information

For example

Determining the protocol information required for a particular event

Communicating Ideas and Information

For example

Advising colleagues about protocol requirements for a given event

Planning and Organising Activities

For example

Integrating protocol into event organisation activities

Working with Others and in Teams

For example

Liaising with protocol officers from a government department

Using Mathematical Ideas and Techniques

Not Applicable

Solving Problems

For example

Finding protocol information in relation to a totally unknown situation

Using Technology

For example

Using the Internet to source protocol information

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit

the importance and role of protocol in different events and situations

key sources of information on protocol

main types of civic functions held in Australia

the Australian Honours system including order of precedence ranks and forms of address and wearing of honours and medals

appropriate protocols for the involvement of indigenous Australians and other cultural groups in events

correct use of national and State symbols including flags anthems and military salutes

forms of address for different VIPs and dignitaries both for written correspondence and in oral communication

protocol procedures for different types of function including

invitations to VIPs

arrival procedures including for heads of state or government officials

introduction protocols and order of speakers

order of precedence for official guests

seating arrangements

dress styles

Linkages to Other Units

This unit underpins effective performance in a range of event management and other roles within the tourism and hospitality industries As such combined training and assessment with other units may be appropriate

Critical Aspects of Assessment

Evidence of the following is critical

knowledge of where to source accurate information on protocol for specific situations

knowledge of protocols as specified under Essential Knowledge and Skills

Context of Assessment and Resource Implications

Assessment must ensure

project or work activities that allow the candidate to apply protocol knowledge to specific event management tourism or hospitality situations

Assessment Methods

Assessment methods must be chosen to ensure that knowledge of protocol can be practically demonstrated Methods must include assessment of knowledge as well as assessment of practical skills

The following examples are appropriate for this unit

case studies and projects to assess ability to apply knowledge of protocol to different workplace situations

oral or written questions to assess knowledge of protocol for different situations

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Key Competencies

Key Competencies are an integral part of all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform Level Administer and Manage Level Design and Evaluate

Key Competencies

Collecting Organising and Analysing Information

For example

Determining the protocol information required for a particular event

Communicating Ideas and Information

For example

Advising colleagues about protocol requirements for a given event

Planning and Organising Activities

For example

Integrating protocol into event organisation activities

Working with Others and in Teams

For example

Liaising with protocol officers from a government department

Using Mathematical Ideas and Techniques

Not Applicable

Solving Problems

For example

Finding protocol information in relation to a totally unknown situation

Using Technology

For example

Using the Internet to source protocol information

Range Statement

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

libraries

Internet

Federal, State and Local Government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Work activities that require integration of protocol may include:

issuing invitations

preparing running sheets

preparation of briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).

Functions where protocols need to be used may include:

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions.

This unit applies to all tourism and hospitality enterprises. The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

libraries

Internet

Federal, State and Local Government protocol departments

Aboriginal Land Councils

Australia Day Councils

Office of the United Nations.

Work activities that require integration of protocol may include:

issuing invitations

preparing running sheets

preparation of briefing papers

liaison with dignitaries and officials

correspondence to dignitaries and officials

providing various services during the conduct of an event (e.g. on-site management, service of food and beverage).

Functions where protocols need to be used may include:

civic receptions

formal parades

freedom of city ceremonies

national day receptions

citizenship ceremonies

private functions.